Shipping Information

Suppuro Shipping Information

At Suppuro, we are proud to offer FREE shipping on all orders! We work hard to get your order to you as quickly and smoothly as possible.

Order Processing Times

Orders are typically processed and dispatched within 1-3 business days after being placed. Once your order is handed off to the shipping carrier, it is officially in transit.

🚀 During peak seasons or holidays, processing may take up to 7 business days.

Estimated Shipping Times

Shipping times vary based on your location and other external factors. Below are estimated delivery times after your order has been dispatched:

🇺🇸 United States – 7-12 business days

🌍 For international orders, customs delays may occur and could extend the estimated delivery timeframe.

Order Changes & Address Accuracy

Customers are responsible for providing the correct shipping details at checkout. Incorrect or incomplete addresses may cause delays or order cancellations.

🔍 If our system detects an issue with your address, our support team will email you within 3 business days to verify your details. If we do not receive a response, we reserve the right to cancel the order.

📩 Need to update your address? Email us at hello@suppuro.com within 24 hours of placing your order, and we’ll do our best to make changes. After this window, we cannot guarantee modifications.

Delayed Deliveries

While we do everything possible to ship orders quickly, delays can sometimes occur due to factors beyond our control, such as:

🚛 Shipping carrier delays
⛈️ Extreme weather conditions
🛃 Customs processing (for international orders)
📦 Product availability issues

If we encounter any issues that may delay your shipment, we’ll notify you as soon as possible. However, Suppuro is not liable for delays caused by external factors.

Lost or Stolen Packages

Once your package is in transit, it is under the responsibility of the shipping carrier. If your package is marked as delivered but is missing, please:

1️⃣ Check with neighbors or household members in case it was received by someone else.
2️⃣ Contact the courier directly to file a claim.
3️⃣ Reach out to us at hello@suppuro.com, and we’ll do our best to assist you.

⚠️ Suppuro is not responsible for lost or stolen packages, as this falls outside of our refund policy. However, depending on the situation, we may offer a replacement.

Shipping Policy Updates

Suppuro reserves the right to modify this shipping policy at any time without prior notice. By making a purchase, you agree to the most current version of our Shipping Policy.

For any questions or concerns, feel free to contact us at hello@suppuro.com—we’re happy to help! 😊